Home > Uncategorized > Sorry, Verizon, this is not warm and fuzzy customer service

Sorry, Verizon, this is not warm and fuzzy customer service

Sorry, Verizon, this is not warm and fuzzy customer service. In fact, this is not good customer service at all.

Verizon customer service letter

What do you see wrong here? Is this the type of impression your organization is giving its customers, donors, members, community, and/or employees? What customer service lessons can be learned from this example?

  1. January 14, 2013 at 3:32 pm

    Maybe preface the “notice” wih a “thanks for being our customer” and “is there anything else we can do for you?” The entire communication seems predicated on Verizon’s desire to push more unidentified products; it’s all about Verizon and not the customer. This letter wouldn’t make me feel very special at all.

  2. January 14, 2013 at 7:46 pm

    If they know your number they should know your name. Heck, they could’ve at least called you a “valued customer.” They should also have this signed by a real person so you have a point of contact.

  3. Andrew L
    January 15, 2013 at 8:32 am

    The sad thing about these companies is that marketing team BEFORE you become a customer is far more warm, gracious, and “fuzzy,” than the customer service provided AFTER you have become a customer. There are very few companies that value their existing customers as much as their potential customers.

  4. July 20, 2013 at 8:16 am

    I agree with Andrew!! It costs businesses more to acquire new business as opposed to looking after their existing clients and making them advocates!!
    Customer relationships are the NEW economy!!

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