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Sorry, Verizon, this is not warm and fuzzy customer service
Sorry, Verizon, this is not warm and fuzzy customer service. In fact, this is not good customer service at all.
What do you see wrong here? Is this the type of impression your organization is giving its customers, donors, members, community, and/or employees? What customer service lessons can be learned from this example?
Categories: Uncategorized
"customer service", donor, membership, Verizon
ChatterBachs... Composing Strategies 
Maybe preface the “notice” wih a “thanks for being our customer” and “is there anything else we can do for you?” The entire communication seems predicated on Verizon’s desire to push more unidentified products; it’s all about Verizon and not the customer. This letter wouldn’t make me feel very special at all.
If they know your number they should know your name. Heck, they could’ve at least called you a “valued customer.” They should also have this signed by a real person so you have a point of contact.
The sad thing about these companies is that marketing team BEFORE you become a customer is far more warm, gracious, and “fuzzy,” than the customer service provided AFTER you have become a customer. There are very few companies that value their existing customers as much as their potential customers.
I agree with Andrew!! It costs businesses more to acquire new business as opposed to looking after their existing clients and making them advocates!!
Customer relationships are the NEW economy!!